Food supplement. Not a medicine. Sold by ISA NATÉRCIA GORGULHO GONÇALVES, Póvoa de Santa Iria, Portugal.

Return & Refund Policy

Last updated:

ISA NATÉRCIA GORGULHO GONÇALVES wants you to be confident in your purchase. This policy explains your rights and our process for returns, refunds, and cancellations for Miriva Care orders placed through isanaterciagorgulhogoncalves.pt.

1. Your Right to Cancel - 14 Calendar Days

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return the product within 14 calendar days from the date on which you received the goods, without giving any reason.

This right applies to unopened products only. Miriva Care is a food supplement supplied in a sealed container. Once the seal has been broken, the product is exempt from the right of return for hygiene reasons - this is a lawful exemption under Regulation 28(3)(b). We state this clearly and honestly.

2. How to Return

  1. Contact us by email at [email protected] within 14 calendar days of receiving your order. Please include your name, phone number, and a brief description of your request.
  2. We will respond within 2 working days with return instructions and a return address.
  3. Send the product in its original packaging, securely wrapped, to the address provided.
  4. We recommend using a tracked postal service, as we cannot be responsible for items lost in return transit.

3. Return Delivery Costs

Return delivery costs are the responsibility of the customer, unless the return is due to a defective or incorrectly dispatched product. In such cases, we will arrange collection or reimburse reasonable return postage costs.

4. Refunds

Once we have received and inspected the returned product, we will process your refund within 14 calendar days. Since payment is made by cash on delivery, refunds are issued by bank transfer to the account details you provide. We will contact you to arrange this.

5. Cancellation Before Dispatch

You may cancel your order free of charge at any time before it has been dispatched:

  • During the telephone confirmation call - simply inform our team member.
  • By emailing us at [email protected] with your name and phone number.
  • By calling us on +44 20 7946 0312 (Mon-Fri, 09:00-17:30).

If your order has already been dispatched, you can refuse delivery at the door. The order will be returned to us and cancelled at no charge to you.

6. Defective or Damaged Products

If you receive a product that is damaged, defective, or not as described, please contact us immediately at [email protected]. We will arrange a replacement or full refund at no cost to you.

7. Contact

ISA NATÉRCIA GORGULHO GONÇALVES
Rua São. Lorena, 45, 82º Dr., 6019-008 Póvoa de Santa Iria, Portugal
Email: [email protected]
Phone: +44 20 7946 0312
Support hours: Mon-Fri, 09:00-17:30