Food supplement. Not a medicine. Sold by ISA NATÉRCIA GORGULHO GONÇALVES, Póvoa de Santa Iria, Portugal.

Privacy Policy

Last updated:

This Privacy Policy explains how ISA NATÉRCIA GORGULHO GONÇALVES ("we", "us", "our") collects, uses, and protects personal data submitted through this website (isanaterciagorgulhogoncalves.pt) in connection with the sale of Miriva Care. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal data in the following circumstances:

  • Order form: name and phone number when you submit a product order request.
  • Contact form: name, email address, and message content.
  • Automatically: IP address, browser type, pages visited, and referral source via cookies and analytics tools (only with your consent).

2. How We Use Your Information

  • To process and confirm your order by telephone.
  • To arrange delivery and coordinate payment on receipt.
  • To respond to your enquiries submitted via the contact form.
  • To analyse website performance and improve user experience (analytics, only with consent).
  • To serve relevant advertisements (marketing cookies, only with consent).

3. Legal Basis for Processing (UK GDPR Article 6)

  • Contractual necessity (Art. 6(1)(b)): processing your name and phone number to fulfil an order.
  • Legitimate interests (Art. 6(1)(f)): responding to contact form enquiries, fraud prevention, website security.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have provided explicit consent via the cookie banner.

4. Sharing and Disclosure

We do not sell your personal data. We may share data with trusted third parties only where necessary:

  • Courier partners: name and delivery address to fulfil delivery.
  • Google LLC: analytics and advertising services (see Section 10).
  • IT service providers: hosting and infrastructure, under data processing agreements.
  • Legal obligations: where required by law or court order.

5. Data Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All data is transmitted over HTTPS. Access to personal data is restricted to authorised personnel only.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate data.
  • Right to erasure: request deletion of your data where there is no lawful basis for continued processing.
  • Right to object: object to processing based on legitimate interests.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to withdraw consent: at any time for consent-based processing, without affecting prior processing.
  • Right to lodge a complaint: with the Information Commissioner's Office (ICO), the UK supervisory authority - ico.org.uk, telephone 0303 123 1113.

To exercise any of these rights, contact us at [email protected].

7. International Data Transfers

Some third-party services (including Google) may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

8. Retention Periods

  • Order records: retained for up to 6 years for accounting and legal purposes.
  • Contact enquiries: deleted within 12 months of resolution.
  • Analytics data: subject to the retention settings of Google Analytics (default: 26 months).
  • Cookie consent records: retained for up to 12 months.

9. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a child has submitted data, please contact us immediately.

10. Third-Party Services

This website may use the following Google services, subject to your cookie consent:

  • Google Ads Conversion Tracking: tracks actions taken after clicking an advertisement.
  • Google Ads Remarketing: allows us to show relevant ads to previous website visitors.
  • Google Analytics (GA4): collects anonymised usage data to help us improve the website.
  • Google Maps (iframe): used on the contact page to display our location. The Maps iframe is loaded directly from Google's servers.

All Google services are governed by Google's Privacy Policy. We use Consent Mode v2 to respect your consent choices before any tracking occurs.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie settings banner.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Contact

ISA NATÉRCIA GORGULHO GONÇALVES
Rua São. Lorena, 45, 82º Dr., 6019-008 Póvoa de Santa Iria, Portugal
Email: [email protected]
Phone: +44 20 7946 0312